Subject matter experts play an explicit role in eLearning programs. Without these, no platform can be succeeding in developing a program or course. You might find some difficulty in actually understanding the profile. The Subject matter experts are the ones who provide the knowledge and are experts of their domain or subject, whether a technical or non-technical one.

Subject matter experts are the ones who prepare themselves for anything which comes up to them, and they should rarely go for finding information. If so, they must know precisely where they would gather the information regarding the query; just like eligibility criteria to become an educator, one has to pass exams like TET, REET, and more. A subject matter expert needs to have an overall idea of everything related to the subject.

Qualities of Subject Matter Expert-

  • They should know the best way to define procedures or standards about the knowledge to make it clear for the individual who is asking it.
  • Must have the ability to design out or define their performance objectives and simultaneously determine the acceptable levels of performance.
  • Should provide valuable and unmatchable recommendations for procedural improvements.
  • Must understand terms or languages used in the area or domain of their expertise.
  • Should understand requisite knowledge and thus underlies further the decision making and can describe where anomalies or flaws may occur in the decision making for their area of expertise.
  • Should act like someone the others consider as a go-to person and could get all their queries resolved from.
  • Must be able to express their expertise in the specific domain, either offline or online, with the help of LMS portals.
  • He should have a futuristic approach towards answer giving, where if it is asked about how things are done, he could also clear why things are done the way.


A subject matter expert’s primary and sole responsibility is to give and cross-check the resolved queries and additional content, if they are correct or not, or if they are going to meet the demands and requirements of the stakeholders and others.

They must support and define the business rules and procedures along the line and must communicate in the context of the domain at which they claim their expertise.

They must ensure the validation of the requirements and deliveries that describe certain services and products. They should also provide input for creating and executing training material and user documentation into a program or course.

Other responsibilities are more concerned or understandable to people looking for an educational domain.

  • A Subject matter expert in educational technology programs must apply their subject expertise to evaluate different processes and operations concerned.
  • A subject matter expert is expected to identify where technical solutions could help resolve the query or problem more effectively.
  • Providing mentorship and contributing specialized knowledge into the content of a specific program dealing with the subject of their expertise.
  • Determining software development requirements.
  • Overseeing all the development, testing of the program or course to be taught online and thus recommend necessary or beneficial changes.
  • Ensuring accurate content delivery.

Final Words

Subject matter experts are a profile that is well in demand by many educational technology giants and other corporate sectors. Subject matter experts are definitive sources of facts and knowledge who are experts in their domain and thus contribute an organizational efficiency.

They are involved in evaluating and determining technical solutions for the organization and the firm’s current needs to grow.

To ensure success, especially in an educational course, the subject matter experts are the ones who hold most of the responsibility. They should conduct an evaluation or testing of the course to be delivered and thus resolve complex challenges.


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